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Please note that some of these may only be available to players from selected countries. We only calculate it after a casino has at least 10 reviews, and we have only received 2 player reviews so far. Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly. This casino has a high value of denied payouts in player complaints with respect to its size.
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Consequently, the complaint was closed due to lack of cooperation, with the option to reopen if the player resumed contact. Despite multiple requests for information and extensions granted to allow for communication, the player failed to respond to further inquiries from the Complaints Team. The player from Spain had requested a withdrawal less than two weeks before submitting the complaint. More information about which bonuses are available in your region can be found in the ‘Bonuses’ section of this review.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The player from Portugal had requested the closure of his account at Vicibet Casino due to gambling addiction, but despite multiple attempts and assurances from support, his account remained open. The player reported that only 30 euros had been refunded while a 300 euro withdrawal remained pending, and his account was blocked with no response from the casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
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The issue was resolved, and the player confirmed that the withdrawal had been successfully received. The player from Canada had requested a withdrawal less than two weeks prior to submitting this complaint. Later, the player confirmed that the issue had been resolved, and the complaint was marked as resolved by the Complaints Team.
We believe customer support is very important as it provides assistance should you encounter any problems with registration at Vicibet Casino, managing your account, withdrawals, or other matters. To test the helpfulness of customer support of this casino, we have contacted the casino’s representatives and considered their responses. Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support.
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